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Frequently Asked Questions
GENERAL QUESTIONS
There are several ways to buy:
- Purchase through our website via buy it now sales or online auctions.
- Visit our locations in Indiana or Kentucky.
- Contact us by phone at +1 (313) 451-4297
- For truckload sales contact info@palletsliquidationdeals.com
We ship to the entire North and South America and all our containers into both North and South America are shipped from our port in Mexico(Port of Lázaro Cárdenas)
Pallets can be picked up during normal business hours at our Jeffersonville, IN facility. Truckloads will be shipped using our logistics partners. We negotiate the lowest possible rates for freight!
The best place to browse detailed product information is our website where you can look at different hire and sales products and find lots of useful information. When you find items that you like, add them to your card and then order the sale products online. For hire items, you can also order online or place an enquiry.
We require a written order for both hire and sales purchases, usually by email and if you have already received a quotation, please use the reference when ordering (it usually normally begins with the letter ‘Q’). The quickest way is to purchase directly is through the website (24/7), where you can add items to your shopping card in the usual way and check out. We can also take your order verbally as long as you follow this up straightaway with email confirmation. For orders involving detailed conversion work, we will require you to send back a signed copy of the agreed CAD drawing detailing all the planned works.
As with any online shopping, we require payment in advance for all purchases. For new hire customers and subject to a credit search, we usually require payment in advance for the delivery and collection costs in addition to the first four weeks’ hire. Once we have a satisfactory payment history and credit rating, you can ask us for a 30-day account. If you are a large business, depending on your credit score we may be able to set up an account straightaway. Please discuss payment options with your Sales Advisor or directly
We accept payment by bank transfers, Bitcoins. We also afford more payment options and would be listed to you depending on your order and location.
DELIVERY
All units are delivered by HIAB lorry, with the exception of chemical toilets and towable welfare units which are towed with a transit-style van. On sites with restricted access, we may need to deliver by alternate means, such as 4WD, forklift, telescopic handler or even man-handling our flat pack range of cabins and storage containers. This will be discussed with the Business Development team when you place your order. See our cabin and container delivery and installation information
We can obtain a lot of information about access over the telephone and using Google mapping; if we are still not sure, then we will undertake a site visit. The main things that cause us problems are weak or low bridges, overhanging branches and trees, underground services and man holes, overhead cables and electrics and restricted entrances less than 10ft (3m) wide, especially if they are not in a straight-line
We offer a survey service, the cost of which will, in most cases, be refunded if you proceed with the quotation.
Delivery cost is affected by the size and number of units being delivered to a single location, how quickly you need the units and if you are flexible with the delivery date and time. Basically the more time and notice you give us, the greater the chance that you will receive your delivery exactly when you need it at the best possible delivery rate. We are usually booking transport at least three to five days ahead, but at peak times this can be longer.
We are not normally able to leave made-up ground, tracks or roads, as our lorries have a very high front axle weight as a result of the heavy crane just behind the cab. Please contact us to discuss your requirements so that we can find a solution.
Our drivers carry all health and safety, training and inspection certificates with them in the lorry and they also have a generic risk assessment suitable for most standard delivery operations. Please let our Business Development Advisor know beforehand if you know of any site restrictions or special requirements such as traffic plans, weak or low bridges or obstructions so that we can manage these. Unless otherwise instructed, our drivers will report to the Site Manager on arrival to agree a plan before starting work. We are ISO and CHAS and Safe Contractor accredited so you can be confident that you are dealing with a responsible and careful business. For more information please refer to health and safety or discuss this with us to avoid unnecessary delays or costs on arrival.
Still having questions? drop your queries and worries to our customer support for quick respond, email: helpdesk@palletsliquidationdeals.com
Why choose Us?

Stuck Pile
Untouched and full of profit! HUNDREDS available daily!.

Variety Of Products
Direct from the source! Several brands and retailers available.

24/7 Customer Support
Have unwanted merchandise? Let us turn it into CASH fast!